Skip Navigation Website Accessibility
We are experiencing longer wait times.
Please call or text us at (919) 774-4700 to contact us

719 Carthage St, 
Sanford, NC 27330
Hours: Tuesday - Friday (10:00 - 4:00)
Saturday (10:00 - 2:00)
Phone: (919) 774-4700 or Text: (919) 774-4700

Sewing Machine Sales 
and Repair.

Sewing Machine Service and Repair

We service all makes and models of sewing machines. Our Service Technicians are Pfaff and Janome factory-trained and have attended both basic and advanced sewing machine repair schools. All repairs are done on-site. You may drop your machine off at any time during store hours and no appointment is necessary. 

Basic Cleaning and/or Machine Repair Evaluation: Electronic and Sergers: $135.00 (plus parts if needed).  Mechanical machines: $100.00 (plus parts if needed).
All repairs require a $50.00 deposit.

Important Repair Note: For repair work, once we have opened and completed the machine diagnosis, we will always call you first before starting repairs to ensure you have a full understanding of your machine repair needs, the costs involved, explain your options, and obtain your approval to proceed.
Cleaning includes removing all the machine covers to completely clean and lubricate (as specified and/or needed), perform all factory recommended adjustments, and return your machine to factory specifications.  
For machine cleaning, evaluations and servicing, please bring the owners manual and the following items:
        Power Cord,
        Foot Control Pedal
        Bobbin and Bobbin Case
        General Purpose Needle Plate
        If NOT Pfaff bring General Sewing Foot
        If NOT Pfaff  Buttonhole Foot
        Samples of stitching problems, if available.
        Thread you were using when problem arose, if available
        Your description of issues/problems and what you think caused the problem.
        Embroidery Unit, Darning Foot and Hoop (if applicable)
Things needed before we can repair a Pfaff machine under warranty not purchased from Find X Designs:
        Warranty Card (must have!)
        Machine must be registered at Pfaff USA
        Machine must belong to the original purchaser

Consumer must have used the machine for private, non-commercial applications only. Machine is not covered if abused, neglected, damaged, or machine has been exposed to harsh environmental conditions, such as improper storage (direct sunlight, high heat, etc), flooding, electrostatic discharge, lightning strike, etc.
If you have any questions, please contact us at 919.774.4700.

Find X Designs
719 Carthage St.
Sanford, NC 27330

Store Hours 
Monday - Saturday
10:00 am - 6:00 pm